Quote:
Originally Posted by whizzard
I feel sorry for those in the office of the CEO really. Far too many people will contact them without adhering to any kind of process (for example I've seen many forum posts both here on DS where people have contacted them about a "fault" without even reporting it to DTV or Tech Support in the first instance). As I would imagine them to not be a massive department, I think they do a sterling job with what resources they have available to them, particularly when some people will simply persist until they get their own way.
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Agree,
I have contacted them on 3 occations, most recently to ask about the TiVo rollout, only asking mind you to try to gain information, no demands or anything.
The 2 previous times were once to ask about plans for a larger hard drive in the V+HD and the other in praise of service I recieved, I had cut a bit out of my cable digging a hole in the garden and lost phone service, reported Sunday morning, repaired first thing Monday on a Bank Holiday.......
Thats the sort of thing more should email them about so the staff get to hear about it plus good service should be noted.