Cable Forum - View Single Post - NTL Not interested in long standing customers

ian@huth · 30-11-2004, 18:11

I can't believe this thread is still going round and round in circles and getting nowhere.

My experience is that I thought NTL DTV reception was terrible, gave them everychance to sort it, which they couldn't, and gave notice to cease the service. I was offered a deal by retentions which I accepted and kept the DTV for a further year ubntil that deal expired. I the dropped NTL DTV as it was no better and Sky had much more to offer.

I would have also dropped the NTL Telephone but they droppedthe 6p plan to 5p and with my usage it was as cheap as BT so why change.

Broadband has had few problems, mostly with email, but that has been very much better of late.

Overall NTL are providing me with a very good broadband and telephone service and the few times that I have had to contact them they have been as good, if not better than other companies.

NTL may have given some customers a bad experience in the past but the operative words are in the past. It is unfair to continue to give them a bad name, particularly if you haven't used their services for a while. It is also wrong to tar a company based on a rant by a customer when you have not personally witnessed the event. There are two sides to every story.

30-11-2004, 18:11	#101
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: NTL Not interested in long standing customers I can't believe this thread is still going round and round in circles and getting nowhere. My experience is that I thought NTL DTV reception was terrible, gave them everychance to sort it, which they couldn't, and gave notice to cease the service. I was offered a deal by retentions which I accepted and kept the DTV for a further year ubntil that deal expired. I the dropped NTL DTV as it was no better and Sky had much more to offer. I would have also dropped the NTL Telephone but they droppedthe 6p plan to 5p and with my usage it was as cheap as BT so why change. Broadband has had few problems, mostly with email, but that has been very much better of late. Overall NTL are providing me with a very good broadband and telephone service and the few times that I have had to contact them they have been as good, if not better than other companies. NTL may have given some customers a bad experience in the past but the operative words are in the past. It is unfair to continue to give them a bad name, particularly if you haven't used their services for a while. It is also wrong to tar a company based on a rant by a customer when you have not personally witnessed the event. There are two sides to every story.