Quote:
Originally Posted by Big-Ted
I hope this is a wind-up.......
VM stated that only current customers should be getting it until full rollout. Plus it should have been £199 for a new customer.
If not then someone needs to contact the TiVo callers and ask them what they are doing......
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If that story is true ... and we cant prove or disprove it then it validates what i have been saying for a few days ... there is no defending VM on this as it truely would be a shambles if customers of 10 plus years arent called before someone who only joined (not installed) two weeks ago
as i said previously ... we can only judge VM by the information we have and as VM are slow (at best) and inadequate at releasing information we are reliant on what we get on the net ... as a net provider VM should be aware they will get adverse comments with stories such as above
sorry VM so far its a total mess based on what information we have and looking after existing customers isnt happening as well as you said it would