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Peter_ · 11-02-2011, 09:35

If it is an area problem it will be cancelled but they have to follow process and if no faults are listed at the time you ring in then they must book an engineer for it to flag up with the Outage department.

11-02-2011, 09:35	#3
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: Internet down in Watford area If it is an area problem it will be cancelled but they have to follow process and if no faults are listed at the time you ring in then they must book an engineer for it to flag up with the Outage department.