Quote:
Originally Posted by KenK
NO. You support them as part of the Ts&Cs of the contract, for which you charge a lot of money!
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No we support, repair, replace our equipment which at all times remains the property of Virginmedia, you never own a Virginmedia modem or a set top box ever.
If you are unhappy with the price they ask then go to SKY where you can purchase your box and after 12 months you can take out insurance at around £10 per month to cover for any faults, this is of course on top of your subscription.
Also if you report a fault that needs an engineer I will offer the first available which can be the same day, on SKY it may be next week, i know which I would prefer.
I have been a customer a lot longer than a member of staff and I have had SKY as well and once bitten I would never go back to SKY, 3 boxes in 4 months is not on, but it got me out of the contract.