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telfordcable · 10-02-2011, 18:36

Why is virgin media misleading us ?

They told me on the phone that the standard service charge for 30Meg is 37.00 and will reduced to 28.50 with £8.50 discount loyalty and I had a row with the manager telling him, the website does stated 28.50 without virgin phone, he say no, it 37.00. So Virgin is clever smart to get away with it offer me £8.50 discount loyalty from £37.00 mean there is no real deal or any discount to be honest.

They break the promise to me on 1st February all lies to me. Charged me £30.00 activation fee, charged me £28.50 (no discount loyalty £5.00 reduce to £23.50)

Awful lies customer relations team.

WHY WHY £37.00 on 30 meg doesn't make any sense to me as 50 Meg stand alone cost £35. How come 30 Meg cost £2 more than 50 Meg. Wish I never bother to downgrade from 50 to 30.

10-02-2011, 18:36	#1782
telfordcable cf.mega poster Join Date: Apr 2007 Location: Telford Services: 5G Three 599/21 Posts: 1,299	Re: [Update] ALL 20>30Mb upgrade discussion Why is virgin media misleading us ? They told me on the phone that the standard service charge for 30Meg is 37.00 and will reduced to 28.50 with £8.50 discount loyalty and I had a row with the manager telling him, the website does stated 28.50 without virgin phone, he say no, it 37.00. So Virgin is clever smart to get away with it offer me £8.50 discount loyalty from £37.00 mean there is no real deal or any discount to be honest. They break the promise to me on 1st February all lies to me. Charged me £30.00 activation fee, charged me £28.50 (no discount loyalty £5.00 reduce to £23.50) Awful lies customer relations team. WHY WHY £37.00 on 30 meg doesn't make any sense to me as 50 Meg stand alone cost £35. How come 30 Meg cost £2 more than 50 Meg. Wish I never bother to downgrade from 50 to 30.