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Originally Posted by Mark B
Exactly, but when Sky say this, Neil proclaims they are being helpful and proactive. When ntl say the same thing, Neil says they are treating their customers atrociously.
I'm afraid that, much as I like Neil and respect what he does, he is helplessly biased in this situation and could almost be Defiant or UDT in disguise.
It's hopeless trying to persuade him otherwise.
In his defence though, he has had a series of very bad experiences with the company so I can understand him feeling as he does.
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Sky still do go a little further though and in events like this have been known to apply a 6 month viewing discount to long standing customers so that they can have sky world half price at £20.50 which covers the extra you would have to pay also increasing their revenue after that 6 month period