Cable Forum - View Single Post - Exceptionally Angry at VM

zekeisaszekedoes · 09-02-2011, 18:54

Well look, some parts of the VM webite contradict other parts. The thing is, one page will say "only a one-off £30 fee for the Super Hub" yet another clearly states the Super Hub is free for all customers choosing 30Mb, 50Mb or 100Mb.

VM really need to pull it together because this sort of complaint is occuring time after time. Either change your website all at once, or don't do it at all. If you have conflicting information up for days even after a raft of complaints, including but not limited to ones like this where for no good reason some shirty adviser calls a loyal customer a liar, you have a serious problem.

I'm sure our old friend Trading Standards will pick up on this if things continue to escalate.

The standard procedure in these cases, original poster, is to try ringing up again later. Chances are you will get through to a different set of advisers and eventually get where you want to be. If all else fails, pull the "well I'm sick of this and want to cancel my account" and get what you want from retentions. I know, not the tidiest of methods to try but hey, when you've been treated this badly do you really care?

09-02-2011, 18:54	#13
zekeisaszekedoes Permanently Banned Join Date: Jan 2011 Location: Hampshire, UK Age: 42 Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M). Posts: 823	Re: Exceptionally Angry at VM - Help Required Well look, some parts of the VM webite contradict other parts. The thing is, one page will say "only a one-off £30 fee for the Super Hub" yet another clearly states the Super Hub is free for all customers choosing 30Mb, 50Mb or 100Mb. VM really need to pull it together because this sort of complaint is occuring time after time. Either change your website all at once, or don't do it at all. If you have conflicting information up for days even after a raft of complaints, including but not limited to ones like this where for no good reason some shirty adviser calls a loyal customer a liar, you have a serious problem. I'm sure our old friend Trading Standards will pick up on this if things continue to escalate. The standard procedure in these cases, original poster, is to try ringing up again later. Chances are you will get through to a different set of advisers and eventually get where you want to be. If all else fails, pull the "well I'm sick of this and want to cancel my account" and get what you want from retentions. I know, not the tidiest of methods to try but hey, when you've been treated this badly do you really care?