Quote:
Originally Posted by abductedcraig
I dont blame the CS/retension staff, I blame higher management.
But I do understand it can take a little time for info to filter down the line in a company the size of Virgin.
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Thanks for clarifying.
---------- Post added at 19:38 ---------- Previous post was at 19:35 ----------
Quote:
Originally Posted by Griffin
I have noticed loads of people forget to factor in line rental, there again i blame the companies as they all do it & put line rental in small/smaller print.
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Most of them aren't selling line rental, that's why. Not really the job of Plusnet etc to factor in the cost of line rental from BT onto their package.
Virgin saw it and thought they'd get in on the act which confuses the issue.
Far better they stop advertising broadband and phone in the broadband section and advertise it in the bundle section of the website leaving bb/phone
bundle as a bundle, rather than the current situation.