Quote:
Originally Posted by Digital Fanatic
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Quote:
Originally Posted by Digital Fanatic
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As I said, I got to the point where I could hit "finish order" and it still didn't mention any charge, so the website is either very misleading or broken. If there is a £30 charge, it needs to be mentioned AS you order, not as some side note that you do not see if you go straight through the upgrade process.
As I said, the website upgrade mentioned NO one off charge of any sort during the upgrade package process, and still does not mention any going through the checkout process. If it does slap a £30 charge post order (I.E after I cannot go back), it would not be very clever.
Edit: I think there is some confusion over this. Should the Superhub be free but the upgrade to 30Meg be charged? If so, I'll take the hub and run, as I need a proper router! That, and there is no option to go 20>30meg on the upgrade website as yet anyway!
Quote:
Originally Posted by jb66
Superhub is free going from L bb to xl, if your on xl it's £30
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Well, as I could easily ring up to go back down to L broadband (and then use the website to re-upgrade) that's a bit of a silly idea isn't it!
Edit Edit: Indeed, there appears to be 2 different upgrade paths here, and the version I am using is different from the one that is specifically for broadband.
If you use
https://shop.virginmedia.com/change-your-package it offers the Superhub for free HOWEVER doesn't mention 30Meg. However, something tells me that anyone on a XL package with a Superhub will end up getting 30meg anyway (Correct me f I'm wrong) sooner or later, so either the charge should exist, or the option should not be there! I'm confused, and frankly, the CS op didn't explain anything very well at all!