[Digital Fanatic]

Originally Posted by Stop It

Look up, your website disagrees! The only reason why I didn't use it is because it broken last time for me, and as it has proven to be a huge bone of contention, I didn't want to risk that.

If it is £30, it does not say so online, and as I am on XL broadband already, I fail to see where this mentioned. I even got to the step before setting up the order, and it still thought it wouldn't cost anything.

Again, the online system is either wrong, or not mentioning something, which is a problem I had with the thing in the first place! However that is a secondary concern at the moment. More importantly to me is how to forward a complaint to the CEO's office. I can accept systems failing, I cannot accept being called a dishonest customer!

If you complete the upgrade does it advise £30 packaging/delivery?

Link for complaints: http://www.virginmedia.com/myvirginm...t-feedback.php