Quote:
Originally Posted by abductedcraig
Pestering?
It's not pestering, when even the staff admit they are unsure of how the 30mb deal works.
So if that takes a few calls over a number of days to get the right answer, who is at fault? Virgin staff or the end user?
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Your first post was perfectly clear - you were told you would lose your retentions discounts so you kept phoning until you got what you wanted. The answers you received until you got what you wanted were entirely in keeping with both the letters that had been sent out and the experiences of other users.
I could quote your post if you are in any way confused or don't remember what you wrote.
If this is inaccurate I apologise but I only have your posts to go on.
Virgin are to blame for leaving any trace of doubt, they should have stuck with their guns and on the first call told you that you would be losing your discount if you wanted the upgrade and reiterated if you called again, as it is they look rather pathetic having totally changed their policy within a week.
The answers you got were correct, they were the policy at the time, VM's fault for changing it because they don't feel their 30M is good enough to justify its £18.50 price tag, though it's fine to charge it to people who don't claim disloyalty discounts.
---------- Post added at 18:17 ---------- Previous post was at 18:13 ----------
Quote:
Originally Posted by GrimUpNorth
It makes me smile that some people paying different prices for the same product seems to be such a shocker. Thats life - get over it, it happens with all sorts of things.
Should we stamp our feet and complain when supermarkets have different prices at small corner shop style stores?
Why is my council tax different to someone in the same band in the next door council?
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The above examples are silly, it's a different supplier even if the product is the same.
It's a shocker because said company totally confused the issue by trying to make out they'd make people pay full price... for about a week
They'd have been far better off to just upgrade people for free without the messing around.
As it is now I've little doubt some of you guys will be trying to get a hold of TiVo on a discount, and why wouldn't you given Virgin's total fail here? Little point in paying full price if the company is so desperate for business however anyone actually paying full whack should feel ripped off and pursue retentions deals of their own.
EDIT: I can see that another guy managed to get upgraded totally free - kept retentions discount and got the Super Hub free of charge so that looks like it's doable as well. Just complain about the letter you received and ignore the T+Cs on the back.