Quote:
Originally Posted by abductedcraig
Pestering?
It's not pestering, when even the staff admit they are unsure of how the 30mb deal works.
So if that takes a few calls over a number of days to get the right answer, who is at fault? Virgin staff or the end user?
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VM staff, clearly. Shame really, as the VM staff on this forum are usually helpful, just that there's not much more they can do. I resent having to be tied to the phone in order to get things changed for whatever reason... for goodness sake, they provide all kinds of media services, you should be able to get support in other ways, for example a quick IM session with a qualified tech on laptop.
Incidentally neither 150 or 151 works on my VM-supplied BlackBerry. So I either have to use the pay number, or wait and use my VM landline. Less than ideal, especially when I have a busy week and am barely home at all. Come on VM, move with the times!
Excuse the rabble-rousing, it's been a weird day. Just being very honest about how VM can improve their services. I find faults, I suggest improvements. It's what I do.