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Old 09-02-2011, 18:43   #1733
abductedcraig
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Join Date: Feb 2011
Location: Glasgow
Services: Broadband XL 30mb, Virgin Media Super Hub, TV XL, V+ HD Box, V HD Box, Phone M,
Posts: 5
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Re: [Update] ALL 20>30Mb upgrade discussion

Quote:
Originally Posted by Ignitionnet View Post
To those of you who got discounts - well done - to those of you who haven't yet, keep calling. For whatever reason VM seem either incapable of noticing or just don't care when people call several times basically pestering for a discount. It seems to work eventually!
Pestering?

It's not pestering, when even the staff admit they are unsure of how the 30mb deal works.

So if that takes a few calls over a number of days to get the right answer, who is at fault? Virgin staff or the end user?
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