Originally Posted by andyl

Orangebird, I have trouble absorbing your posts because they're so confused and contradictory. And I'm tired of having to reiterate my points to you which is a remarkable reflection of the sort of conversations you have with CS.Let's keep this simple. I'll ask again. Do you think NTL has a good reputation? If not do you think this might be a teensy weensy bit related to the quality of service.The thread is called "NTL Not interested in long standing customers" and my sole point is that if they were they would do something about the reliability of product and the quality of CS. I've already stated that I understand why they loss lead to attract new custom and that this is, in normal circumstances a legitimate marketing ploy. But whilst there is unacceptably high levels of disatisfaction among existing customers (and no clearly I haven't polled 3m people but I do see NTL appearing with monotonous regularity in Consumer columns and propping up CS surveys), that should be the priority.I have nothing further to add because there I can only make the same points so many times before accepting I'm not going to get through to you.Do take care now.