[Stevie1961]

Well, I've just been stunned by a loverly retentions representitive.
Dialed 150, got through to regular call centre and was told I had to pay £30 activation and £10 a month more on my bill, because of my loyalty discount.

I asked to be put through to retentions and was refused. Dialed back and got through to retentions, They asked if I had recieved a letter and I told them yes, the letter stated "at no extra cost". I was put on hold and the lady came back to me after a few seconds and said "I can do that for you, some letters were sent out wrongly, I am sorry.

To cut a long story short, I've had a free upgrade to 30mb, Free super router and keep my loyalty discounts.

Happy days