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woody39 · 09-02-2011, 10:39

I've been in a similar situation as you (same error messages) since changing my daughter's contract. Had no joy from the Indian call centre but after sending an email to 'TheTeam' a very helpful woman from customer services called me, she said she had passed the problem to their technical team but in the mean time credited the account with some minute/texts/data allowance which does show up on the website/789. Still waiting for the fix from the technical people though.

09-02-2011, 10:39	#9
woody39 Inactive Join Date: Aug 2009 Location: Stockport Services: XL tv, Tivo 1TB and Tivo 500GB 20Mb - hub Posts: 9	Re: The Right To Cancel Virgin Mobile I've been in a similar situation as you (same error messages) since changing my daughter's contract. Had no joy from the Indian call centre but after sending an email to 'TheTeam' a very helpful woman from customer services called me, she said she had passed the problem to their technical team but in the mean time credited the account with some minute/texts/data allowance which does show up on the website/789. Still waiting for the fix from the technical people though.