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Helix · 08-02-2011, 23:58

Not too happy right now. Broadband has disconnected - phoned Technical Support and they told me its because of the 30mb upgrade. Despite the fact the modem isn't coming until Thurs. So they put me through to Customer Service to see why it had happened.

Customer Service told me that I haven't been disconnected and it won't get upgraded until Thursday but couldn't explain why my broadband wasn't working now. Got put on hold and then they hung up.

So rung back and got through to technical support who said them same again plus tried to blame it on my router and that I should phone Apple (every time they do this, and every time it has been a VM issue), but wouldn't do anything other than tell me to wait until Thursday.

Is there anyway of getting through to UK Customer Service or Technical Support at this time of night? India is hopeless.

08-02-2011, 23:58	#1706
Helix Inactive Join Date: Nov 2004 Location: Hertfordshire Services: Full House Bundle with Tivo V6 Posts: 370	Re: [Update] ALL 20>30Mb upgrade discussion Not too happy right now. Broadband has disconnected - phoned Technical Support and they told me its because of the 30mb upgrade. Despite the fact the modem isn't coming until Thurs. So they put me through to Customer Service to see why it had happened. Customer Service told me that I haven't been disconnected and it won't get upgraded until Thursday but couldn't explain why my broadband wasn't working now. Got put on hold and then they hung up. So rung back and got through to technical support who said them same again plus tried to blame it on my router and that I should phone Apple (every time they do this, and every time it has been a VM issue), but wouldn't do anything other than tell me to wait until Thursday. Is there anyway of getting through to UK Customer Service or Technical Support at this time of night? India is hopeless.