Quote:
Originally Posted by GrimUpNorth
I got a call this morning from the agent I spoke to last week. He said that an email had arrived allowing the upgrade to 30Mb without the loss of any discounts (I wont say retention discounts as VM offered it without any threats from me to leave etc). Engineer install 24th Feb, £30 on next bill. New 12 month contract but wasn't planning to leave any time soon, so it seems VM have decided they want all those £30's after all.
Cheers
Grim
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Thanks for your replies and @aductedcraig
I much prefer the term loyalty discount too, as we didn't threatern to leave either but it was noted that we've been customers for a long time so they had a look at what they could do for us. [OFF TOPIC]
Anyway it all looks alot more possitive this evening then. I must admit I was a bit miffed last week at being told we would be able to get 30mb.