Originally Posted by royaltiger

You have not said why you cannot access your account, is it email address or password that is the problem. I had a minor problem on the day I joined as I could not open my account and it was a typing error by virgin that stopped my access. My password was spelt differently to the way I spell it, one word with two different ways of spelling, rectified immediately when I phoned so cant understand how your 8 weeks into the problem and still no solution.