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abductedcraig · 08-02-2011, 21:30

On my 3rd try over the last few days.
Retentions dept have upgraded me from 20mb to 30mb tonight.

No charge of £30, as I have the super hub just now.
And no Loyalty Discounts has been taken off.

Asked why on both calls before today, they wanted to take all loyalty discounts off.

I was told, as of 5pm today the system is now allowing 20mb to 30mb upgrades without the loss of any loyalty discounts. But you must renew your 12 month contract.

Line Rental 17 January - 16 February £12.24
Additional Loyalty Discount 17 January - 16 February £-3.00
Triple Combo Loyalty Discount 17 January - 16 February £-27.00
Talk Weekends 17 January - 16 February £0.00
TV Size: X L 17 January - 16 February £25.00
1 Add Set Top Box(es) 17 January - 16 February £15.00
Add Set Box(es) Discount 17 January - 16 February £-9.40
Broadband Size: X L 17 January - 16 February £37.00

Total per month £49.84 (Same as before)

Im well pleased.

If your on 20mb and have a super hub just now, it's time to call them back.

If you are on 20mb without a super hub, then you will be charged £30 (for the hub) and you will keep your loyalty discounts.

The speed upgrade was done in mins, and I asked for my account to be noted with the fact there is no change to my monthly fee, and no charge for the hub as I already had one.

The retentions guy (uk) gave me both his name and dept.

08-02-2011, 21:30	#1693
abductedcraig Inactive Join Date: Feb 2011 Location: Glasgow Services: Broadband XL 30mb, Virgin Media Super Hub, TV XL, V+ HD Box, V HD Box, Phone M, Posts: 5	Re: [Update] ALL 20>30Mb upgrade discussion On my 3rd try over the last few days. Retentions dept have upgraded me from 20mb to 30mb tonight. No charge of £30, as I have the super hub just now. And no Loyalty Discounts has been taken off. Asked why on both calls before today, they wanted to take all loyalty discounts off. I was told, as of 5pm today the system is now allowing 20mb to 30mb upgrades without the loss of any loyalty discounts. But you must renew your 12 month contract. Line Rental 17 January - 16 February £12.24 Additional Loyalty Discount 17 January - 16 February £-3.00 Triple Combo Loyalty Discount 17 January - 16 February £-27.00 Talk Weekends 17 January - 16 February £0.00 TV Size: X L 17 January - 16 February £25.00 1 Add Set Top Box(es) 17 January - 16 February £15.00 Add Set Box(es) Discount 17 January - 16 February £-9.40 Broadband Size: X L 17 January - 16 February £37.00 Total per month £49.84 (Same as before) Im well pleased. If your on 20mb and have a super hub just now, it's time to call them back. If you are on 20mb without a super hub, then you will be charged £30 (for the hub) and you will keep your loyalty discounts. The speed upgrade was done in mins, and I asked for my account to be noted with the fact there is no change to my monthly fee, and no charge for the hub as I already had one. The retentions guy (uk) gave me both his name and dept.