[westmount]

Do i have the right to cancel my Pay Monthly account


I started a 18 month account with virgin mobile on the 10/12/2010

From that day until today 08/02/2011 i have been unable to access my monthley allowance either through the webpage or from my phones 789 process

I raised this with Virgin on the day I recived the phone and tryed it.

each week i raised it i was told it was a system problem and that it would be resolved shortly

Now i have totaly lost the will to live with this company and i requesd to cancel today on the grounds i am still unable to get my account information

I was told that due to the fact the 28 days had passed i could not cancel without paying an exit cost to get out of the contract.

I told him i had given virgin every chance to resolve the problem but 7 weeks + its still not working.

Do you think i can get out of this contract

I dont want something for nothing but i dont want to pay for getting out of this poor service

I can cancel my Direct Debit but i dont want to go down this line as it will probably just create letters and bad credit rubbish for me.

Any advise would be great

Thanks

Best Regards
Westmount