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Old 08-02-2011, 16:51   #1683
AndyCambs
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Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL Broadband XL Virgin Mobile V+ installed! and a happy Virgin Media customer
Posts: 2,560
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Re: [Update] ALL 20>30Mb upgrade discussion

Quote:
Originally Posted by Masque View Post
Call Customer Services and ask them what is going on and ask for the £40 to credited back which they will do as long as you have not insisted on an engineer otherwise that is chargeable.
I had the same - they said the original order had been incorrectly entered and had to cancel it and re-enter.
My monthly charge apparently increased by £18.50.
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