I went for the upgrade on Feb 1st and an engineer is supposedly arriving tomorrow. Every step of the way during ordering the upgrade I was shown that I would be charged £30 for the upgrade, but I've just now received my letter about the upgrade and it shows this on the back:
I've viewed many, many pages of this thread, not done yet, but so far I haven't seen anyone else being charged 70. What should I do about this?
