[sneeds]

I have the same or similar issue.

Ordered 4th December - "installation" booked for 23rd - it snowed, "construction" delayed...until 13th Jan.

13th Jan, when the engineer came out to do the "installation" he said the "construction" not complete - I need the cable pulled.

"Installation" rebooked 8th feb - issue apparently "escalated" and I called Virgin THREE times in between to be assured the "construction" is complete and the "installation" is booked and will go ahead Feb 8th.

I call Virgin this morning, half eleven, job still on,. I call Virgin this afternoon at 1pm , job cancelled by technician due to construction issues (but no one even called me).

Three days I have taken off work. Three days out of my annual holiday package. That makes me cross. The fact I go through to different people who see different information. That makes me cross. The fact that I cannot get through to anyone who will be accountable. That makes me cross.

In fact, I got so upset today I cried - and that makes me extremely cross !!

I'm now awaiting call from someone in the construction team - and I think they'll tell me I can't have the installation and then I'll ask them to recompense me three days wages and I'll wait for BT infinity - who will be coming in the near future.

I cannot believe how poor the service is and how badly co ordinated the departments are and I look forward to hearing if your issue is resolved or what steps you have taken that I might find useful.

Unreal - December 4th to February 8th and nothing. It's a joke.

PS Yes, SLough SL2