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adzzzbatch · 08-02-2011, 14:56

After speaking to Customer Services last Friday after recieving the letter about the upgrade they told us that becasue we're on a retentions deal/loyalty discount that we would not be able to upgrade atm.

But after reading the forums on the web and reading that some customerx on similar deals have been able to upgrade I rang Virgin back again this afternoon to ask again and the very helpful lady said that those that are on retentions and have been given upgrades SHOULDN'T of had them and that they're working internally to make sure everyone is aware of this. She also said that they would have more info for exsisting customers by Friday and have been adding to the list for a call back.

08-02-2011, 14:56	#1673
adzzzbatch Inactive Join Date: Feb 2010 Location: Peterborough Services: Full House XL TV, SkySports HD, VM TiVo 500Gb, TiVo 1Tb, VHD Box. 200Mb BB, Talk More Anytime Phone Posts: 187	Re: [Update] ALL 20>30Mb upgrade discussion After speaking to Customer Services last Friday after recieving the letter about the upgrade they told us that becasue we're on a retentions deal/loyalty discount that we would not be able to upgrade atm. But after reading the forums on the web and reading that some customerx on similar deals have been able to upgrade I rang Virgin back again this afternoon to ask again and the very helpful lady said that those that are on retentions and have been given upgrades SHOULDN'T of had them and that they're working internally to make sure everyone is aware of this. She also said that they would have more info for exsisting customers by Friday and have been adding to the list for a call back.