Quote:
Originally Posted by trickytree
I agree with the having to tell them to bring the new box to change that but surely I was VIP20 so I will now be VIP50 and so the Premium HD is automatic?
If not then that is to be quite blunt.....crap
I will mention it to them anyway and then no doubt have billing issues for a while.
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I'm in the same situation - have just upgraded online, in response to an email inviting me to go from VIP 20 to VIP 50 which specifically stated it would include premium HD. It led to a VIP upgrade landing page although it then did seem to go into the general update pages. But the £7 discount I was awarded for the Sky HD ran out with my last bill so I will be disappointed (but not surprised) if it isn't applied. But it did say I should expect a call to confirm installation so I will also mention it to them....