Quote:
Originally Posted by Masque
You would only be advised of it costing you an additional £10 a month if you are on a Retentions deal giving you a discount as the upgrade cannot be given to customers on those deals.
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Ok well here's something to think about.
I phoned to upgrade to the 30MB on the 1st Feb, router was delivered and activated on the 3rd.
On the 4th i get my new contract which didnt look right to me.
I WAS paying £45 per month for basic phone, TV XL, V+ HD & 20MB broadband.My retentions / loyalty discount (whatever you call it) comes out at -£30 per month
My NEW contract for the same services except with the upgrade to 30MB was showing at £55 per month. My retentions is now only -£20 per month
However, i specifically asked the lady when I phoned up wether the new service would change my monthly bills and she said NO.
So, I phoned up virgin to either get my price put back to £45 per month or cancel the 30mb and go back to my 20mb on £45 pm.
after a relatively short call with the operator looking at the logs on my account they have put my extra £10 loyalty discount back on and I have received the new contract this morning and all is good.
So, im paying £45 for, basic phone, TV:XL, V+ HD Box & 30mb Broadband!