Quote:
Originally Posted by Chrysalis
The fact stuff is been filtered out is wrong in the first place, what happens when the wrong thing gets filtered? The problem with tech support been used for 'everything' is they have generic training and are generally overwhelmed as they over used which this clearly proves.
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I do not think you realise what our 2nd line team are like, most of them are computer geeks of some description, many are Cisco certified or similar, build websites or computers, write their own Linux ISO's, do anything that you guys may do with computers so do not dismiss them as being generically trained.
