Quote:
Originally Posted by Nopanic
Who else could it be ? it's normally 2nd line and all of them are good at what they do. I know most of them personally and would rate them very highly.
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The fact stuff is been filtered out is wrong in the first place, what happens when the wrong thing gets filtered? The problem with tech support been used for 'everything' is they have generic training and are generally overwhelmed as they over used which this clearly proves.
This is why I told that alex brown guy as long as nothing changes I will be giving him all my feedback, since I didnt even get a confirmation from tech support that my feedback was read.
---------- Post added at 19:14 ---------- Previous post was at 19:13 ----------
Quote:
Originally Posted by Masque
They would be the best people for the job as they know there stuff and how the system works.
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I doubt tech support know more than the firmware team on how it works. Some tech support I have spoke to at VM leave a lot to be desired. They just a customer service shield for the more specialised departments.