http://www.speedtest.net/result/1146589237.png
happy days , still tried to charge me the £30 initially , speaking to offshore and he was really not interested and just wanted me off the phone but said he had sorted the upgrade , rang back and got an english call centre to find out what the other guy had done (as at first he said my superhub would arrive on monday even though i had told him i didnt need one) the english call centre was adamant that the £30 still had to be paid , whilst talking to him my hub reset and it was sorted , got him to check my account to make sure nothing had been ordered or charge made and he confirmed it was free , have sent him the url to the virgin media forum as he still didn't have a clue what was going on....