Thread: Help please
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Old 06-02-2011, 03:55   #1
pickledsue
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Join Date: Jul 2007
Posts: 8
pickledsue is an unknown quantity at this point
Smile Help please

I'm really sorry to trouble you, but this red shield with white cross (windows security alert) has taken over. It tells me my computer is infected with loads of trojans. This happened to me last year and completely locked me out of everything. This time, at least for the moment anyway, I can get Internet explorer.

I am able to run a scan -Microsoft security essentials, which has been running for just over an hour but I cant get rid of the pop up boxes or the page where it tells me I'm infected. I'm wondering if running the scan will sort out the problem or do I need to download something. I'm afraid I an a complete novice when it comes to computers, so any advice would be gratefully received please.

Thank you.

It has gone, I have no idea how, unless it was the scan, but I needed to tell you as I didnt want to trouble anyone for nothing. It does keep appearing near the clock though, so I wonder if there is anyway I can get rid of it.
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