Quote:
Originally Posted by javakrypt
My upset comes from being told it's free, and then for them to constantly deny it. Why send letters telling me it's free, when it isn't? Why bother lying about it to get me to phone you to confirm it? I have no problems paying £30 for it as I've already said, but if they've offered it free then I want it free. It's not like I asked for it to be free - or demanded it. If they told me from the off it was £30, I would have still questioned them and paid the £30 for the upgrade, but they never. Also being told by different people it's an extra £10 a month, when others and their website says £30.
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Do you have a scan of the letter in question?
Would be good to see given that everything I've seen has either had something in the small print or has said 'no extra monthly charge'.
Everywhere I've seen also noted that people have to pay list price to get the 30Mb.
Out of interest..
Quote:
Originally Posted by javakrypt
So much for it not being free. Phoned continuously today speaking to new agents, and guess what? They gave it to us free eventually. We have to call back after Sunday to sort out the details of the postage of the super-hub, but other than that it's a done deal, only because the systems are down for upgrades or something.
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Thanks for proving my point though, after you phoned all those times they shouldn't have touched you with a barge pole as you were clearly trying to blag one, but sure enough phone enough times and you get someone who'll give you what you want - the upgrade free of charge and keeping the existing retentions deal.
You'll probably find the £30 charge on your bill anyway at which point you phone in and complain and they credit it back to you.
So BenMCR, that no retentions deals on the new service lasted, mmm, less than a week. Par for the course, onto TiVo
