Quote:
Originally Posted by javakrypt
My upset comes from being told it's free, and then for them to constantly deny it. Why send letters telling me it's free, when it isn't? Why bother lying about it to get me to phone you to confirm it? I have no problems paying £30 for it as I've already said, but if they've offered it free then I want it free. It's not like I asked for it to be free - or demanded it. If they told me from the off it was £30, I would have still questioned them and paid the £30 for the upgrade, but they never. Also being told by different people it's an extra £10 a month, when others and their website says £30.
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You would only be advised of it costing you an additional £10 a month if you are on a Retentions deal giving you a discount as the upgrade cannot be given to customers on those deals.