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Originally Posted by Mark B
Exactly, but when Sky say this, Neil proclaims they are being helpful and proactive. When ntl say the same thing, Neil says they are treating their customers atrociously.
I'm afraid that, much as I like Neil and respect what he does, he is helplessly biased in this situation and could almost be Defiant or UDT in disguise.
It's hopeless trying to persuade him otherwise.
In his defence though, he has had a series of very bad experiences with the company so I can understand him feeling as he does.
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Mark-I am not biased, & fully appreciate the peeps have the same probs with Sky/Pipex etc-our very own Bifta & Ignition had hell with Pipex!
ntl did say the same thing Mark, but followed it up with a totally non caring attitude, which kind of defeats the object IMO.
As I'm sure I said earlier, I don't aim this at ntl in particular, but any company who doesn't fall over themselves to keep a customer is A) not very customer
care focused, b) not very loyal to their customers, & C) very short sighted.