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javakrypt · 05-02-2011, 01:03

Just adding my 2 cents in this thread.

I got a letter a few days ago saying by Virgin themselves, that we are getting a free upgrade to 30Mb, from 20Mb, and a free super-hub. It had been a few days so I decided to phone them up just now to clarify. First I phoned 150 to ask about the super-hub and to see when that would be posted to us. They said that we never even had the 30Mb added to our account. It was non-existent. So then I asked can we have it since we have the letter saying so. They told us to phone the number on the letter (0800 one) and ask them, but she said it was costing £30 no matter what, it wasn't free.

So I phoned up the 0800 number. Spoke to the guy and said when are we getting the hub and upgrade activated. He said there is no free upgrade, for us, it would be £30 one off fee, and then £10 a month to have that 30Mb. What? So I said well we have a letter saying it's all free. He said they sent those letters out to all Virgin customers (which I don't believe). So I asked why are they sending letters out saying it's free, when it ISN'T?

I got no answer. What games are Virgin playing? They say its free in a letter, but it's not when you phone them, or use their website. So just like Elijah, I'm getting different price quotes from different sales reps. Seems Virgin don't know what the hell they're doing with this.

05-02-2011, 01:03	#1445
javakrypt Inactive Join Date: Feb 2011 Location: Liverpool Services: TV: V+ XL; BB: 20Mb; Posts: 7	Re: [Update] ALL 20>30Mb upgrade discussion Just adding my 2 cents in this thread. I got a letter a few days ago saying by Virgin themselves, that we are getting a free upgrade to 30Mb, from 20Mb, and a free super-hub. It had been a few days so I decided to phone them up just now to clarify. First I phoned 150 to ask about the super-hub and to see when that would be posted to us. They said that we never even had the 30Mb added to our account. It was non-existent. So then I asked can we have it since we have the letter saying so. They told us to phone the number on the letter (0800 one) and ask them, but she said it was costing £30 no matter what, it wasn't free. So I phoned up the 0800 number. Spoke to the guy and said when are we getting the hub and upgrade activated. He said there is no free upgrade, for us, it would be £30 one off fee, and then £10 a month to have that 30Mb. What? So I said well we have a letter saying it's all free. He said they sent those letters out to all Virgin customers (which I don't believe). So I asked why are they sending letters out saying it's free, when it ISN'T? I got no answer. What games are Virgin playing? They say its free in a letter, but it's not when you phone them, or use their website. So just like Elijah, I'm getting different price quotes from different sales reps. Seems Virgin don't know what the hell they're doing with this.