Quote:
Originally Posted by Down the Pub
and one more point, do any dept's actually talk to each other - i.e. retentions>marketing etc etc? as when i rang up last night and spoke to retentions (only way to avoid being wound up by language  ) the lady i spoke to swore that there was only fee install and not activation. even though i told her there was a web page for customer upgrades that gave free install & activation. so said i'd ring back today, rang back and and the lady i spoke to sorted it straight away  |
No its just that some agents are rather stupid and could not find their own behind with a baseball glove.