Quote:
Originally Posted by TonyHoyle
The problem is the random is 'random out of the total list' not 'random out of those who haven't been called yet'.
So I hear that someone was called today twice within one hour, despite having bought Tivo on the first call (and some getting 3-4 calls over a couple of days).. and others (including me) not called at all.
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They should not be getting multiple calls as the will be notes on the account so the agents are not doing their jobs correctly if that has happened.