Quote:
Originally Posted by Chrysalis
I suggest you recheck my issue, it wasnt successfully activated I was left on the legacy equipment with no config. Incidently he did start saying it was not his department as he is activations, but I insisted since it was a failed activation.
A failed activation needs reactivating.  |
He is supposed to transfer you to technical support if not trained as he will not be using the same tools as we use, the is a process to follow and a Quickstart only agent should follow it and transfer you.
If I get a activation I immediately transfer them to Quickstart as I am not trained to do their job.
---------- Post added at 20:49 ---------- Previous post was at 20:48 ----------
Quote:
Originally Posted by vmfriend
For a minute i thought i was supposed to go to the activation page but i just tried and it didn't work.
I would of felt really stupid if i missed out a really simple step.
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As you are an existing customer you must never go through the Activation pages as that can cause other issues.