Quote:
Originally Posted by Chrysalis
0800 activation number is a good one no call queues menus etc. and this is from where I sit an activation issue.
08009539500
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He is already activated though so they would just transfer him which is not a good customer experience as you want the correct department first time.
But a good number to post anyway for people wanting to activate their kit.
---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------
Quote:
Originally Posted by vmfriend
Ok i spoke to a nice guy in Scotland, he obviously tried something because the hub rebooted, however he said my account shows a pending upgrade from 20mb to 30mb which should be done by tomorrow.
I assume i just have to wait now.
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Why did the previous agents not see that it makes you wonder, if still the same in the morning call again.