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Originally Posted by Jason1
To right sky refuse to budge on this and the best advise they offer is to cancel your existing account and open a new one in a different name otherwise it will cost £199
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Exactly, but when Sky say this, Neil proclaims they are being helpful and proactive. When ntl say the same thing, Neil says they are treating their customers atrociously.
I'm afraid that, much as I like Neil and respect what he does, he is helplessly biased in this situation and could almost be Defiant or UDT in disguise.
It's hopeless trying to persuade him otherwise.
In his defence though, he has had a series of very bad experiences with the company so I can understand him feeling as he does.