Quote:
Originally Posted by Ignitionnet
Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.
Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.
Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time  |
I'm sure VM will, in time, change their views. At the end of the day I'm happy on 20Mb, so the question VM need to ask themselves is "Do we want his £30 or not". I've no problem with the £30 - its sounds a very fair deal, but add that to the just over £12 per month increase they want and the commander-in-chief puts her foot down!!
I understand the comments about retention deals, I got mine without even asking. I phoned to ask what it would cost to go from M+ TV to XL with a V+ so we could watch HD and the guy said "It's your lucky day - we've just got some great deals in", so he offered be an upgrade to tripple XL for £46.99 per month and I said ta very much. there was no threatening to leave, no haggling.
So the next question is:
If, as according to this thread, XL20 users will be upgraded in time anyway, would it be a good idea to phone CS and pay the £75 for the hub, keep the ongoing discounts and in time be upgraded for free?
Cheers
Grim