Quote:
Originally Posted by GrimUpNorth
Hi Masque
I've seen the statement in the legal stuff about customers on non standard pricing, but this is under the heading Free Installation & Activation Upgrade Offer. If you click the upgrade to 30Mb button you you are shown a £30 activation fee, which surely means the statement in the legal stuff doesnt apply???
Cheers
Grim
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Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.
Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.
Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time
