After 3 calls to VM I'm totally confused!
First call they hung up on me because I politely said I couldn't understand him as he spoke with a heavy foreign accent and was speaking too fast.
I tried again and was told I couldn't have the upgrade without losing my retention/loyalty deal. As far as I was aware I only had a discount for having 3 packages. Never threatened to leave and only contact was when I upgraded my box to a HD Cisco and had HD activated about 10 months ago. I do accept it's I started a new contract then.
This is my bill.
Telephone Line Rental £12.24
Talk Evening and Weekends £3.50
Phone, Bband XL & TV Discount £-17.00
TV Size: M £0.00
V HD Box £0.00
Broadband Size: X L £37.00
On the 3rd call I asked again and they said that it was only available at £18.50 + £30 activation if I had XL tv package but that might (he wasn't sure on this) mean me losing my -17.00 discount. I was actually going to upgrade to xl tv anyway and said I'd think about it. He then told me that it was pointless upgrading as my area wasn't upgraded yet (Blackburn).
Why does everything have to be so difficult?
And just how do you get to talk to someone in UK?
Not really happy about this because I've been loyal to cable since Nynex days.
Moan over
