Quote:
Originally Posted by savvychels
Called 150 to order mine about half an hour ago. Lady knew what I was talking about before I finished asking (which can be novel with any customer service department LOL)
She said earliest activation would be Fri 11th, would be delivered by UPS and self install, and new monthly payments would actually be reduced (which I knew they should from online, but you never know what happens when you actually are speaking to someone.
I asked for more information about self install and specifically asked if there was somewhere I would need to phone or if it would be automatic - she said automatic. So from looking at this thread while she was up to speed with the upgrade ordering, sounds like she's not so up to speed on the actual upgrade/update process.
Just a little nervous though as I'm looking at some of these posts with problems and all the info they're giving to try to get help and I wouldn't even know where to begin to look at or find any of that info - so I hope it goes smoothly or else I'll be back for some hand-holding walkthrough's!
Give me software to work with (Office, photoshop, publisher etc) and I'm good to go - talk hardware configuration and my eyes glaze over and I get palpitations  |
When you get the box it will contain cables etc that you may not require (I didn't) so put them to one side and read through the simple steps.
Honestly it is all dumbed down so as to be as non confusing as possible. Just have your account number to hand, write down the MAC code printed on the Superhub and call the number in the literature. It takes a while (10) minute to settle down and if you have a switched off computer connected into one of the ethernet ports you are good to go when the lights are green, green, blue (top).
My P.C.'s were set up up with static IP's in a different router's range scale with also specified DNS servers which would have caused complications. Most people use DHCP with auto allocated DNS so unless you have specified something other than default, it should be plain sailing.
The router access IP is in the literature along with user name + initial password (needs changing). Wireless is easy to set up and sets to good security straight out of the box. I can see about 12 networks around my house and 4 are wide open but just follow the simple instructions and it does it all with good security.
You have nothing to worry about unless you already have levels of complications with multiple networks or devices using different levels of wireless eg B, G & N. If you had you would already be working out the work arounds so don't worry.
I as one of the 20meg sceptics who didn't want to lose out on upgrading but with a satisfactory deal went for it and am pleased that I did.
I feel sorry for people who are in non upload upgraded areas because until they are sorted they will not see numbers like these.
