Quote:
Originally Posted by Sugar Kane
Hehe. I will try! You are the only one I have faith in though.  |
They usual mail the RHE engineer and he has to go to your local headend to check. or if he lives locally, he checks his stb.
Once it's established there is a RHE issue it is then raised as a platform outage and the On Demand Team will investigate.
They can't engage the On Demand Team until they've proved the issue. let us know how you get on.
