Cable Forum - View Single Post - Missing content- the ongoing saga! Please, somebody help me!

Sugar Kane · 03-02-2011, 09:39

A week or so ago, I was having a moan that content was missing from my TV choice service- programs that were available to you guys, were not showing up in my listings. I have had an engineer come out and install a new box, but still nothing. I still have no Two & A Half Men season 7, no The Mentalist seasons 1 & 2, and still no True Blood season 3 on catch up- that has been running for three weeks and I haven't seen a single episode updated yet. As I thought, the problem is not with my box at all, but with whoever's job it is to make sure this stuff is uploaded and available to the people paying for it. My question is- how do I make myself heard? If I call for help, I am just going to be given a check list of things to try- they have all been tried- the problem is not my end- it is with the service Virgin Media are providing, but who can I report this to? If anyone could provide me with the email of whoever is in charge of this, I would greatly appreciate it. At the end of the day, I am not getting what I am paying for. This has been going on for long enough, and if it doesn't get fixed, I will get my services elsewhere.

03-02-2011, 09:39	#1
Sugar Kane Inactive Join Date: Aug 2010 Services: VM TV XL with V+ HD, VM Phone M, VM BB M Posts: 86	Missing content- the ongoing saga! Please, somebody help me! A week or so ago, I was having a moan that content was missing from my TV choice service- programs that were available to you guys, were not showing up in my listings. I have had an engineer come out and install a new box, but still nothing. I still have no Two & A Half Men season 7, no The Mentalist seasons 1 & 2, and still no True Blood season 3 on catch up- that has been running for three weeks and I haven't seen a single episode updated yet. As I thought, the problem is not with my box at all, but with whoever's job it is to make sure this stuff is uploaded and available to the people paying for it. My question is- how do I make myself heard? If I call for help, I am just going to be given a check list of things to try- they have all been tried- the problem is not my end- it is with the service Virgin Media are providing, but who can I report this to? If anyone could provide me with the email of whoever is in charge of this, I would greatly appreciate it. At the end of the day, I am not getting what I am paying for. This has been going on for long enough, and if it doesn't get fixed, I will get my services elsewhere.