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hezzabell · 02-02-2011, 21:09

Hi Weesteev,

I thought that my message was perfectly clear, but to explain further -

It was Virgin who told me to go to Equifax in the first place and on two seperate occassions during this issue that i am having with them. It was Virgin who told me that i had failed a credit check and it was Virgin who gave me the contact information for Equifax. On checking with Equifax i established that my credit rating is excellent - of course, i knew that save from fraudulent activity, this would be the case.

My point, Weesteev, is that Virgin deceived me with misinformation.

To update this account of customer services at Virgin i am happy to let everyone know that i have received both email and telephone confirmation from Virgin that they had not in fact made any credit check on me - indeed, why would they credit check a long-standing customer with no history of poorly servicing any of my financial obligations. Furthermore, Virgin have admitted that this whole scenario is completely down to an "internal error" that they are now rectifying.

My message to others who have been at the receiving end of such incompetence and downright untruthfulness is that they not give up, that they follow through by obtaining all information necessary to assert the facts and that they proceed to disabuse Virgin of their misconceptions.

Weesteev, if we as customers who are treated badly do not act when necessary in a constructive way to foster better service, and relations, then we not only let ourselves down but we actually facilitate the continuation of quite frankly reprehensible customer service to the detriment of all customers and indeed to the detriment of the CS staff who have to deal with the consequences of poor service, whether perceived or actual.

02-02-2011, 21:09	#8
hezzabell Inactive Join Date: Jan 2011 Posts: 18	Re: Staggering bad service Hi Weesteev, I thought that my message was perfectly clear, but to explain further - It was Virgin who told me to go to Equifax in the first place and on two seperate occassions during this issue that i am having with them. It was Virgin who told me that i had failed a credit check and it was Virgin who gave me the contact information for Equifax. On checking with Equifax i established that my credit rating is excellent - of course, i knew that save from fraudulent activity, this would be the case. My point, Weesteev, is that Virgin deceived me with misinformation. To update this account of customer services at Virgin i am happy to let everyone know that i have received both email and telephone confirmation from Virgin that they had not in fact made any credit check on me - indeed, why would they credit check a long-standing customer with no history of poorly servicing any of my financial obligations. Furthermore, Virgin have admitted that this whole scenario is completely down to an "internal error" that they are now rectifying. My message to others who have been at the receiving end of such incompetence and downright untruthfulness is that they not give up, that they follow through by obtaining all information necessary to assert the facts and that they proceed to disabuse Virgin of their misconceptions. Weesteev, if we as customers who are treated badly do not act when necessary in a constructive way to foster better service, and relations, then we not only let ourselves down but we actually facilitate the continuation of quite frankly reprehensible customer service to the detriment of all customers and indeed to the detriment of the CS staff who have to deal with the consequences of poor service, whether perceived or actual.