Quote:
Originally Posted by Tony_W
I received a letter yesterday from Virgin offering a free upgrade to 30Mb from 20mB with a one off charge of £30 but when I called I was told it would cost an extra £4 per month because of a promotional deal I signed up for when I upgraded my TV 3 months ago. Surely this just affects the TV - I don't understand why this affects the whole package.   |
Quote:
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Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.
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This'll be why people are being told they will lose their retentions deals.
Also note the old page is back up, though it's omits some key information in the T&Cs that are only mentioned on the new page:
http://shop.virginmedia.com/existing..._EC-30-Upgrade
---------- Post added at 15:29 ---------- Previous post was at 15:26 ----------
Quote:
Originally Posted by Hugh
The VM staffers are giving you the best information they have.
It is, imho, inappropriate to ask them to confirm it officially, as they are on this forum in an unofficial capacity.
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Yet the same staffers were saying "we can't reveal anything, wait for an official announcement" only 3 days ago.
If it's information they have, it would be nice to know if it's confirmed information or just rumour. If it's unofficial information it's inappropriate for them to imply it as a certainty and tell people what to/not to do based on it.