Quote:
Originally Posted by Digital Fanatic
yes, the team are still calling customers.
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DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.
A little concerned as thought we would been priority to get installation due to the problem and previous issues.
Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?